This privacy and cookie policy (this "Policy") applies to otterbox.com.au, operated by OtterBox Hong Kong Ltd ("Otter"). Otter is the company that is responsible and controls your personal data that is collected by us. This Policy describes how Otter collects, uses, processes and shares the personal information you provide on otterbox.com.au. It also describes the choices available to you regarding our use of your personal information, and how you can access and update this information.
We value your privacy, and we make this policy easily accessible throughout this site to assist you in understanding how we handle your personal information. We want to make your online experience enjoyable and safe. Because we process certain types of information about you, we want you to fully understand our policies surrounding the attainment and use of that information.
What is 'personal information'?
'Personal information' includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true and whether the information is recorded in a material form. This may include your name, age, gender, job title, postcode and contact details.
Subject to applicable laws, personal information includes 'sensitive information', which is a special subset of personal information. Sensitive information includes identifying health information, such as health and medical history. Sensitive information also includes information about racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, and sexual orientation or practices. We do not request this type of information on this site.
Why we collect your personal information
We collect personal information from you so that you can access and use our site, provide any goods, services and information you request from us, provide marketing communications, and to improve our service offerings.
When you make a purchase on the site, submit any forms, reviews or surveys via the site, when you make an inquiry, or you otherwise contact us, we collect the personal information that you give us. We also keep personal information so that we can respond to inquiries, support your use of the site and distribute marketing communications.
We do not intentionally collect 'sensitive information' from you. However, if we do, we will ask for specific consent for the collection and use of such information.
Information We Collect
Most of the personal information we process is provided to us directly by you e.g. when you search for products or services, when you take part in contests, when you provide information pertaining to you, when you sign in to your account, communicate with us or place an order. See “How We Use Your Personal Information” below for more details.
We may obtain some information automatically e.g. the Internet protocol (IP) address used to connect your computer to the Internet, the approximate location of your device or computer (via your IP address), your purchase and content use history, login/email address/password, device metrics such as when a device is in use, and application usage. See “Log Files, Cookies, and Other Tracking Technologies” below for more details. You may disable the collection and use of your location data through device level settings.
We may also collect information from other sources e.g. updated information from our carriers or other third parties we use to deliver your purchases, information about your interaction with products and services offered by our subsidiaries and affiliates.
You are not required to provide personal information that we request. If you choose not to provide the information we have requested, we may not be able to provide you with our products or services.
When you make a purchase from this site, request to receive our electronic newsletters, write a review, submit a warranty claim, and/or participate in polls, surveys, or contests, we may collect information from you, including your name, email address, phone number, date of birth/birthday month, mailing address, payment information, your location information such as IP address, content of reviews and emails/chats to us, information you provide in relation to other people, photos/videos you post and/or send to us as well as social media handles. If you purchase a product or service from this site for another party, we may collect information from you about the other party, including the other party's name and mailing address. It is your responsibility to obtain consent from the other party prior to providing their personal information to Otter. By providing someone else's personal information to Otter, you are confirming that you have obtained that individual's prior consent to do so.
We will only use this information for the specific purpose for which it is provided. If you believe that a third party has provided us with your personal information and you no longer wish us to possess your information, you may request deletion of your information by emailing us at apac.privacy@otterbox.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Please be aware that this site includes links to other sites whose privacy practices may differ from those of Otter. If you submit personal information to any of those sites, your information is governed by their respective privacy policies. We encourage you to carefully read the privacy policy of any site you visit. Similarly, some of our pages utilize framing techniques to serve content to from third parties, while preserving the look and feel of this site. Please be aware that you are providing your personal information to these third parties and not to Otter.
This site includes social media features, such as the Facebook "like" button. These features may collect your IP address, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third party providing it.
We do not use this site to knowingly solicit information from, or market to, children under the age of 18. If you become aware that your child or any child under your responsibility has provided us with information without your consent, please contact us at apac.privacy@otterbox.com.
How We Use Your Personal Information
The personal information we collect allows us to fulfill your order or warranty claim, communicate with you, improve our services and provide the services you request from us. We may supplement this with information from a third-party source, such as FedEx, in order to validate delivery address so we can properly ship your order.
If you fill out a survey or form, join our newsletter, participate in a contest or submit a testimonial on this site, and in the process, provide us with personal information, we use this information to administer the contest, notify contest winners and award prizes, to monitor site traffic or personalize this site, and to send participants an email newsletter. We may also display on this site personal testimonials of satisfied customers and other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using our contact information below.
We provide site users the opportunity to receive communications from us, including a periodical newsletter, product promotions, polls, surveys, and any other information that we feel may be pertinent to the user. You may opt out of receiving any, non-service related communications by emailing us at apac.privacy@otterbox.com, by clicking on the 'unsubscribe' link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Otter uses information voluntarily given by our users to enhance their experience on this site, whether to provide interactive or personalized elements on the sites, or to better prepare future content based on the interests of our users.
Disclosure to Third Parties
We share all personal information that you provide to us on this website with our affiliate entities, Otter Products, LLC, which is located in the United States and Otter Products EMEA Unlimited located in Ireland. By using this website, you consent to the transfer of your personal information outside of your country of residence including to the United States, to China and to Europe. Otter Products, LLC, OtterBox Hong Kong Limited, and Otter Products EMEA Unlimited are authorized to only use your personal information for limited purposes necessary to provide services to us. Otter Products, LLC has certified its compliance with the EU-US Privacy Shield and Swiss-US Privacy Shield Frameworks.
If you share with us someone else's personal information, you must obtain their prior consent before doing so. By sharing another person's personal information with us, you confirm that you have their consent to do so and, that they consent, where applicable, to us processing their personal information in accordance with this Policy, including sharing their personal information with others who may be located outside their country of residence, as detailed in this policy.
We may provide your personal information to our affiliated entities, our company group subsidiaries and to third parties that provide services to help us with our business activities such as shipping your order or warranty claim, offering customer service, sending our communications, and administering testimonials and contest. These third parties are authorized to use your personal information only as necessary to provide these services to us. Except as otherwise provided herein, we will not share your personal information with any other third-party organizations except with your express consent.
We reserve the right to disclose your personal information as required to by law, such as to comply with a court order, or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.
Log Files, Cookies, and Other Tracking Technologies
This site utilizes industry standard analytics packages that automatically gather limited information on site users, and store this information in server log files. This information may include IP addresses, browser type, referring pages, operating system used, and date/time stamps. This information is used only for site administration, as well as for analysis of site usage and trends.
Otter collects user traffic usage characteristics throughout its site. However, we do not correlate this data with individual user information. Otter may analyze usage statistics according to a user's domain name, browser type, and MIME type by reading this information from data contained in the user's browser.
We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.
Otter may collect and catalog search terms in its search function that users employ, but such collection and cataloging are not associated with individual users. We may use search terms to determine the areas of this site most important to users, based on the characteristics of usage or traffic of those areas. We will not use these search terms to track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.
Otter and its affiliates and service providers (e.g., marketing providers, analytics providers, and/or payment processors) utilize technologies such as cookies, beacons, tags, and scripts. These technologies are used in analyzing trends, administering this site, tracking users' movements around this site and gathering demographic information about our site users. We may receive reports based on the use of these technologies by these third parties on an individual as well as an aggregated basis.
We use cookies for our shopping cart, to remember users' settings (e.g., language preference), to enable us to track and target the interests of our users so as to enhance the overall experience of using this site, and to authenticate users. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use this site, but your ability to use some features or areas of this site, such as our polls, and surveys, may be limited.
We utilize a third-party service provider to manage our advertising on other sites. This service provider may use technologies such as cookies to gather information about your activities on this site and other sites, in order to provide you advertising based upon your browsing activities and interests.
We use "local storage", such as HTML5, to store content information and preferences. Third parties that provide certain features on this site (e.g., YouTube) also use local shared objects (LSOs) such as flash cookies or local storage, and HTML5, to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage flash cookies please clickhere.
Third parties that use cookies on our site are:
- Awin
- Facebook
- Floodlight
- Google
- iAdvize
- Quantcast
- Tealium
- TikTok
We keep your choice of cookies for up to 6 months. You can change your cookies preference at any time by visiting the “Cookie Settings” at the bottom of the page of the website. You can then adjust the available sliders to 'On' or 'Off', then clicking 'Confirm My Preferences'. You may need to refresh your page for your settings to take effect. Some cookies do not require your consent as these are required for basic site functionality and therefore are always enabled. These include cookies that allow you to be remembered as you explore the site and cookies that help make the shopping cart and checkout process possible.
Within your web browser you can also choose whether you wish to accept cookies or not.
Access to Personal Information
If you would like to know whether we hold, or process on behalf of a third party, any of your personal information, you may request this information by emailing us at apac.privacy@otterbox.com.
If your personally identifiable information changes, you may update it by logging into your online account or by emailing us at apac.privacy@otterbox.com. If you no longer wish us to possess your information, you may request deletion of your information by emailing us at apac.privacy@otterbox.com. You also may make your request by telephone or by postal mail at the address/phone number indicated in the contact information below. We will respond to your request within thirty (30) days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We will retain your information for as long as your account is active or as necessary to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Protection of Personal Information
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information. Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using transport layer security (TLS) technology. Once your order is completed, it is entirely deleted from our web records. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal.
Data breaches
Australia
We are committed to complying with the mandatory 'notifiable data breach' scheme (the NDB scheme) under the Privacy Act AU. The NDB scheme applies when an 'eligible data breach' of personal information occurs.
In Australia, an 'eligible data breach' occurs when:
- there is unauthorised access to or unauthorised disclosure of personal information, or a loss of personal information, that an organisation holds;
- this is likely to result in serious harm to one or more individuals; and
- the organisation has not been able to prevent the likely risk of serious harm with remedial action.
An organisation may take remedial steps to prevent the likelihood of serious harm occurring for any affected individuals after a data breach has occurred, in which case, the data breach is not an 'eligible data breach'.
Where we have reasonable grounds to believe that we have experienced an eligible data breach (and remedial action cannot be used), we will promptly notify affected individuals and the Office of the Australian Information Commissioner about the breach in accordance with the Privacy Act AU.
New Zealand
In New Zealand, a privacy breach occurs when there is unauthorised access, use, disclosure or collection of personal information, that does not meet the requirements of the Privacy Act NZ. This could be a result of human error, system error, or third party action (such as a cyber attack).
In the event of a privacy breach, we will take steps to:
- Contain the breach - for example by retrieving lost information, disabling a breached system, changing access codes.
- Assess the risk - by looking at the type of information involved, the cause and extent of the breach, the potential harm, and who is in possession of the information.
- Make appropriate notifications - if required, we will notify the Office of the Privacy Commissioner, and any affected persons.
- Prevent future breaches - by investigating the cause, and taking steps to address any issues.
Changes to This Policy
By using this site or providing personal information to us, you consent to the collection and use of this information by Otter. If we make any material changes, we will notify you by email or by means of a notice on this Site or by an email to your address on file prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions or concerns regarding this Policy, or you wish to contact us by postal mail, our contact information is as follows:
OtterBox Hong Kong Ltd
ATTN: Privacy
Mailing address: 3806 Central Plaza, 18 Harbour Road, Wanchai, Hong Kong, China
(Mail only. No walk-in service available.)
Email: apac.privacy@otterbox.com
This privacy policy was last updated on 11 December 2024.
