Shipping Information


Due to our automated system, orders are automatically submitted to our Otter Distribution Center in Hong Kong S.A.R, China as soon as they are submitted online. Please note, we are unable to cancel or modify orders placed online. We appreciate your patience and understanding.

FedEx Shipping

Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and FedEx has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling the driver to leave the package at the manager’s office or with a neighbor who can sign, or you can call FedEx with your tracking # and give them authorization to deliver to another address.

Shipping Internationally

The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. OtterBox has no control over the cost of duties and taxes that are imposed upon import to any country outside Hong Kong S.A.R, China and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.

Shipping to an APO Address

Unfortunately, at this time we cannot ship to military addresses.


Orders placed on site ships out of our warehouse location in Hong Kong S.A.R, China offering our customers lower shipping costs. All orders use flat rate shipping with duties and taxes included for complete door-to-door service! View the table below to find your shipping and handling cost.

Standard shipping: A$9.99 or Free shipping on orders over A$49

Express shipping: A$19.99

Standard shipping: A$9.99 or Free shipping on orders over A$49

Express shipping: A$19.99