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FAQ

Warranty

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Order Status

Contact Support

If you are in Australia or New Zealand, please submit a contact form below.

If you are located in Asia, please send your full name and query in English, to the following email address: APAC_customerservice@otterproducts.com

Please select a type of your request:

Help with an existing order

Please select a type of your request:

  • Please use our order look up tool to find your order.

    If you have already tried and need additional help, please complete the form.

  • Visit our returns page to start a return.

    If you have already tried and need additional help, please complete the form.

General Questions

Please select a type of your request:

  • We will work diligently to respond to your inquiry. It may take up to 72 hours for a reply.

    For self-service, please use links at the top of this page or consult our Support Center.

  • Have you tried our Product Instructions yet?

    We will work diligently to respond to your inquiry. It may take up to 72 hours for a reply.

  • We will work diligently to respond to your inquiry. It may take up to 72 hours for a reply.

    For self-service, please use links at the top of this page or consult our Support Center.

    Some quick information if you are seeing pending charges in your account:

    • These are simply temporary holds your financial institution puts on your card to try and process an order, even if the order fails.
    • These charges typically take around 3-5 business days to process back into your account (this can vary depending on your financial institution).
    • For more information on why your order failed, we'd recommend reaching out to your card issuer.

  • We will work diligently to respond to your inquiry. It may take up to 72 hours for a reply.

Business/Organization

Please select a type of your request:

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