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FAQ

Warranty

Returns

Order Status

Contact Support

If you need to speak to a support specialist, you can reach us via our contact form. If located in Asia, please contact our Customer Service team by sending your full name and query to the following email address: APAC_customerservice@otterproducts.com

Please select a type of your request:

Help with an existing order

Please select a type of your request:

  • Please use our order look up tool to find your order.

    If you have already tried and need additional help, please complete the form.

  • Visit our returns page to start a return.

    If you have already tried and need additional help, please complete the form.

General Questions

Please select a type of your request:

  • We will work diligently to respond to your inquiry. It may take up to 72 hours for a reply.

    For self-service, please use links at the top of this page or consult our Support Center.

  • Have you tried our Product Instructions yet?

    We will work diligently to respond to your inquiry. It may take up to 72 hours for a reply.

  • We will work diligently to respond to your inquiry. It may take up to 72 hours for a reply.

    For self-service, please use links at the top of this page or consult our Support Center.

    Some quick information if you are seeing pending charges in your account:

    • These are simply temporary holds your financial institution puts on your card to try and process an order, even if the order fails.
    • These charges typically take around 3-5 business days to process back into your account (this can vary depending on your financial institution).
    • For more information on why your order failed, we'd recommend reaching out to your card issuer.

  • We will work diligently to respond to your inquiry. It may take up to 72 hours for a reply.

Business/Organization

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