We try our best to provide a hassle-free claim experience.
For our Otterbox.com.au/Lifeproof.com.au customers, you would need to your order number and the corresponding email address to claim your replacement via our self-service portal here.
For customers who purchased our products in an Apple Store, since your purchase record is not recorded in our system, we would need the below information to proceed your with your claim:
- Apple Store receipt in .pdf format
- Photos of the damaged product in .jpg format
We may also ask for damaged products be returned to us prior to shipping out a replacement. Customers who do not comply with these requests may be denied a warranty replacement.
We ship from our warehouse located in Hong Kong S.A.R.
The shipping fee includes freight, duties and taxes for complete door-to-door services.
For details, please click here.
Please note the shipping fee will be settled when you place the order, no additional fee should be requested from Otterbox nor any third party once your order is placed.
We currently use FedEx Express and other couriers for shipment. The delivery service is be door-to-door and a signature is required.
There are instances where the parcel is left in the collecting counter if the courier cannot reach you on their first attempt.
If you are not available to sign for your parcel , please contact the appropriate courier upon receiving your tracking information.
Once the order has been shipped, you will receive an email with your tracking . Please note, it may take 1 – 2 days, for the tracking information to update on courier websites.
If you cannot find the tracking link email, you may also find the same informtaion here.
Unfortunately, at this time we cannot ship to military addresses. We are sorry for any inconvenience caused.
Yes, there may be a delay in your shipment due to custom clearance. This delay is out of our control and we apologize for any inconvience caused.
We ship to various countries in the Asia Pacific Region (please find the supported countries here).
if you are located in another other region, please visit the following Otterbox sites: US & Canada EMEA