Enjoy a 20% discount when you purchase 2 OtterBox cases in one transaction. Discount will apply to the cheaper of the two. Discount cannot be combined with any other promotion. If more than two cases are purchased the discount will apply as long as the above conditions are fulfilled; for example it will apply on the 2nd, 4th and 6th case purchased, and so on. This promotion only applies to smartphone cases. Tumblers, Otter + Pop Bundles, PopTops, Screen Protectors and any other accessories are not applicable to this promotion. Some exclusions may apply. Discount applies to OtterBox merchandise costs only, not shipping and handling costs. Not applicable toward previously purchased merchandise. Discount promotion and associated terms and conditions subject to change at OtterBox’s sole discretion. Sale prices are limited to stock on hand and while supplies last; no rain checks.
Once the order has been placed, it cannot be changed online. If you want to change your order, please Contact Us, and if it has not yet been processed we will change or re-issue a new amended order.
When do I get my refund once I have returned an item?
Once we have received the item in our warehouse, we aim to process a refund to the original payment card within two weeks.
What should I do if my credit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
What are the shipping regions and how much is the shipping fee?
Orders placed on Otterbox.com.au site ships out of our warehouse location in Hong Kong S.A.R. Shipping costs include freight, duties and taxes for complete door-to-door services. For details, please click here.
Are there delays due to custom clearance?
Yes, there may be a delay in your shipment due to custom clearance.
How long is my OtterBox product under warranty and what’s covered?
Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants OtterBox products against defects in manufacturing, material, or workmanship under normal use and service for their applicable Warranty Periods. Regarding the warranty periods of different products, you can read more on our warranty here.
What if my product is no longer on the warranty page or is out-of-stock?
If you cannot find your product online and you are still within the applicable warranty period outlined here, please fill out this form. For faster processing times, please include your current shipping address in the message field along with details regarding your product and the warranty issue you're experiencing.
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