Customer Support

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Warranty Order Status Incident Status FAQs Contact Us Shipping Info Billing Info Returns

Warranty

We stand by our products.

That's why we guarantee them from material and workmanship defects for one year from the original date of purchase. Learn more.

Replace a product

FAQs

Got a question? We've got answers. Read our FAQs to get answers to all of your burning questions.

Need Help?

If you have any questions or need help with your account, you may contact us to assist you.

Call Center Wait Time: 1 Min

Order Status

Enter the order number and the Billing Address Postal Code

OR the Last Name on the order.

PLEASE NOTE: The above order status portal displays phone case and accessories orders only. To obtain updates on any orders of OtterBox coolers and outdoor products, please contact Customer Service directly for a prompt status update.

• Order Number (required)

Last Name

Billing Zip Code

Order Information

Incident Status

Enter the incident number and the Billing Address Postal Code

OR the Last Name on the incident.

• Incident Number (required)

Last Name

Billing Zip Code

Incident Information

Contact Us

If you have any questions or need help with your account, you may contact us to assist you.

Returns

We will accept returns within 30 days of the original purchase only if the product was purchased from Otter Products.

Returns